---
title: "Accessing Help and Knowledgebase Articles"
canonical: "https://help.innovyze.com/space/infoworksicm/18219127/Accessing%20Help%20and%20Knowledgebase%20Articles"
format: markdown
---
The InfoWorks ICM Online Help can be accessed on [InfoWorks ICM Online Help](https://help-innovyze.atlassian.net/wiki/spaces/infoworksicm/pages/18219354).

Moreover, the InfoWorks ICM Help can also be accessed from within the application, both when the software is open or closed. If ICM is open, find the Help from the Help menu:

![image](media://419c7b26-d695-45c5-b8f3-068f245634b6)

If ICM is not open, the Help can be accessed from the Start menu:

![image](media://677025b3-7e6b-4df3-a6a7-6b758c987471)

With the Help open, access the table of contents, index, or search for specific topics:

![image](media://51aa750e-9ed5-42d7-97a6-e1c7239fd030)

The ICM Help is very robust with a wealth of information and detail about the features and functionality of the software. In addition to the Help, the Knowledgebase has a host of articles available that cover topics in more depth, include more “how-to” instructions, and answer common support questions in more detail. The Knowledgebase can be accessed from the support portal:

![image](media://7a89f7a7-235f-41f0-9e58-8af379657472)

Once in the Knowledgebase, topics can be searched by keyword or software product.