---
title: "Troubleshooting ILA Connectivity on Servers"
canonical: "https://help.innovyze.com/space/ILA/11567117/Troubleshooting%20ILA%20Connectivity%20on%20Servers"
format: markdown
---
### Enable Logging

To troubleshoot issues with floating licenses on a server running the Innovyze License Administrator (ILA), you can enable a debug log file to diagnose the most common problems. This can help you potentially identify and fix issues, or provide the Innovyze Support team with the most relevant information for troubleshooting.

> ⚠️ Only Floating installations of the ILA will recognize the log settings. Fixed ILA installations do not log anything.

The log is enabled by editing the **sntlcloudp_configuration_innovyzeltd.xml **document in the *C:\ProgramData\Innovyze\Licensing* directory. The file can be edited in Notepad or your preferred .xml editor. To enable logging in debug mode, edit the logging section in the xml document as shown in the image below. Remove the comment header start/end lines shown in red highlight (<!—and -->) so that the section is no longer commented out, then set Logging Value=”1” and LogLevel Value=”2” as shown in the yellow highlighted section. Save and Close the xml document.

![image](media://25892c75-3a4a-4fe1-b514-ca84e729af3d)

Once the log file has been enabled, the scp.log file will be created in the install directory for the ILA, typically *C:\Program Files\Innovyze\Innovyze License Administrator.* 

The log file will continually log any attempts made by the ILA to communicate with the sentinel cloud as well as communication and license assignment to users within the network, along with any errors that are encountered along the way. Check for your errors in the [Common Errors and Warnings](https://help-innovyze.atlassian.net/wiki/spaces/ILA/pages/11567108) page. 

If you are unsure of how to troubleshoot your issue, you can send the error message or the scp.log file to [Innovyze Support](https://www.innovyze.com/en-us/contact) for assistance.

### Disable Logging

It is recommended that after your issue is resolved you set Logging Value = “0” or comment out the logging section again so that the ILA does not continually log everything it does, potentially creating a huge file.