Register on the support portal to receive the credentials required to gain access to software downloads, create and monitor support tickets, and view helpful Knowledgebase articles. Click this link to register:

There are three ways to contact Innovyze Support to open a support ticket:

  1. Log into the support portal and fill out the ‘Contact Customer Support’ form on the Home page and click 'Submit':

    Note that support tickets, submitted through the portal can be accessed and monitored via the portal:

  2. Email questions to
  3. Call the support line. Click this link for phone numbers listed by region.