Innovyze License Administrator ILA

This page contains frequently asked questions (FAQ) about the new Innovyze Licensing system (Thales), a new software licensing system used by Innovyze®.  

Original FAQ Published August 2021.  Latest update April 2022.

If you need further assistance, contact our Technical Support (support@innovyze.com).

What is the new licensing?

The new Innovyze Licensing system is a soft licensing system that uses an internet connection to validate a license. Innovyze provides an entitlement ID (EID), which your system administrator, or a user with similar privileges, uses to set up the license on a PC or network server using the Innovyze Licensing Administration (ILA). There is no longer any need for dongles or emails back and forth to Innovyze to get you up and running.

Which Products leverage this new licensing?

  • InfoWorks ICM/ICMOne/ICMLive
  • InfoAsset Manager
  • InfoWater Pro
  • InfoWorks WS Pro / IWLive 
  • InfoSWMM
  • InfoWater
  • XPSWMM/XPStorm
  • InfoSewer
  • InfoDrainage
  • InfoAsset Planner

Why are we changing licensing?

Many of the Innovyze licensing systems have reached the limits of technological support. The new licensing system offers significant advantages, including:

  • Ease of use – no hardware dongles or annual XCF files, or annual activation
  • All Innovyze products consolidated into a single licensing platform
  • The ability for the customer to monitor who is using the software
  • Ability to 'commute' a network license to their local machine
  • Reserve licenses for specific users (Reservation Groups)
  • Avoid incompatible drivers or lost hardware
  • No dongles to keep track of and insure
  • Faster license deployment

Will this change cost me anything to upgrade?

No. If you are an active InfoCare customer on a supported license type, you can upgrade to Thales at no cost. 

Unsupported licenses types will require upgrades to a supported license which may carry a cost. 

Software that is not covered by active InfoCare is not eligible to be converted to Thales.

When do I need to change my license?

Existing users can upgrade when they are ready. We recommend upgrading when adding additional seats or renewing InfoCare. Existing users may also want to move to access some of the new features in recent software releases (see below).

Innovyze is currently retiring the Floating License Manager on November 1, 2022.   Innovyze has stopped shipping hardware dongles for products in 2021 for most customers. 

Innovyze recommends migrating to the new Innovyze Licensing (Thales) prior to these dates.  To begin your migration, simply have your primary InfoCare contact for your organization complete the support portal form noted below. You will receive instructions from our licensing team with the new keys and installation instructions in about 5 business days. Innovyze provides up to 60 days to deactivate the legacy licensing and provide proof of deactivation or the return of the dongle.

How do I change over?

Generally, only the account holder can request the license conversion. When registered on the support portal, open a request to convert the current license to a new Thales EID.

  1. Request Thales EID.
  2. Innovyze Licensing will email the account holder the new license, together with the download link for the updated version, typically within 48 hours of the request.
  3. Upon receiving the new EID and software downloaded from the license email, deactivate the existing license prior to uninstalling the software.
  4. Uninstall the older version of the software.
  5. Install the latest release of the software.
  6. Run the Innovyze License Administrator and activate the license(s).
  7. Run the application and select the license or license location.

Refer to each product's Installation Guide for additional information. 

Which software versions can I use with the new licensing?

XPSWMM/XPStorm

Version 2021.1 and later supports the new licensing. Innovyze recommends using the latest version of the software. If you need to use a legacy version for a specific project, you will be required to continue using the old licensing. 

InfoSWMM

Version 15.0 and later supports the new licensing.

Note: InfoSWMM SA, InfoSWMM 2D, and InfoSWMM CapPlan are not supported with the new licensing; therefore, we recommend maintaining the existing licensing system.

InfoSewer

Version 8.0 and later supports the new licensing.

InfoWorks ICM, ICMOne, ICMLive

Versions 10.0.8, 10.5.7, 11.0.6, 2021.1.2, 2021.2.4, 2021.3.1 and later support the new licensing. Innovyze always recommends using the latest version of the software. If you need to use a legacy version for a specific project, you will be required to continue using the old licensing. 

InfoWater Pro Users

Version 4 and later supports the new licensing.

InfoWater Users

InfoWater version 12.5 and later supports the new licensing. InfoWater CapPlan is not supported with the new licensing; therefore, we recommend maintaining the existing licensing system or upgrading to InfoAsset Planner.

InfoWorks WS Pro, IWLive

Versions 4.0.7, 4.5.7, 5.0.8, 2021.1.3, 2021.4.3, 2021.6.2, 2021.7.2, 2021.8 and later support the new licensing. Innovyze always recommends using the latest version of the software. If you need to use a legacy version for a specific project, you will be required to continue using the old licensing. 

InfoAsset Planner

InfoAsset Planner version 2021.1 will support the new licensing. InfoMaster, InfoWater CapPlan, and InfoSWMM CapPlan are not supported on the new Thales licensing; therefore, we recommend maintaining the existing licensing or upgrade to InfoAsset Planner.

InfoAsset Manager / Mobile / Office

InfoAsset Manager, Mobile and Office from versions 2021.1 and later support the new licensing. 

Are there changes to my current configuration?

XPSWMM\XPStorm

The new licensing option only supports the software bundles shown here as Fixed (local) or Floating (network). Legacy custom bundles and LAN licensing are not supported. If you are unsure or would like to move to a supported license bundle, please contact Innovyze Sales to discuss further.   LAN licensing will be unsupported next year.

Once you move to the new licensing system, you will be required to return the dongle to Innovyze within 60 days.

InfoSWMM

InfoSWMM modules for InfoSWMM 2D and InfoSWMM CapPlan are not supported. If you use those modules, remain on existing licensing.

InfoWater

InfoWater modules for InfoWater 2D and InfoWater CapPlan are not supported. If you use those modules, remain on existing licensing. 

InfoSewer & InfoWorks ICM/ICMOne/ICMLive Users

Thales supports all existing license configuration options.

If your existing license is a dongle, once you move to the new licensing system, you will be required to return the dongle to Innovyze within 60 days.

InfoWater Pro & InfoWorks WS Pro/IWLive Users

Thales supports all existing license configuration options.

If your existing license is a dongle, once you move to the new licensing system, you will be required to return the dongle to Innovyze within 60 days.

Are there changes to IT requirements?

Yes, the new licensing system uses the Innovyze Licensing Administration (ILA) system for all products. The requirements of this new application are details here.

What if I do not have internet connection?

Innovyze migrated to the Thales licensing system given that dongles are based on a very old technology that, additional to the fact that is no longer in use, it poses high risk to software companies and clients in terms of security. This new licensing system is based on a permanent communication with the Thales sever (not Innovyze server) that requires internet connection to work. So it is a prerequisite to have that permanent internet connection. You might want to make sure that your firewall only allows this communication through the specific port to protect security. See this article for more information.

What if I am using older versions of the application, as well as versions that support Thales licensing?


Companies who pay the InfoCare fee for all of the license seats that they use experience minimal disruption and gain a secure and modern advantage by using the new license technology.

Companies who have only some of their license seats under InfoCare have knowingly accepted a degree of risk (on the licenses that are not maintained) by making this choice. Innovyze can renew expired InfoCare license to mitigate that risk. The amnesty offer is generous.

Companies who opted out of InfoCare are former customers and are not eligible for a Thales license.  Innovyze would love to have them become customers again and that is why we have been offering a very generous amnesty InfoCare campaign.

You can still keep the old licensing system to use with previous versions of the software and start to transition to the new licensing system with these additional licenses. Once you test the new licensing system and you feel more comfortable with its increased convenience, you can then decide if you want to move all your remaining licenses to the new system. 

Innovyze recommends that you upgrade to the new licensing system. The choice to use an historic version is a choice to use a version of the software that has since been fixed and improved. 

Can hardware dongles be repaired for use in the future? Can it be transformed into a soft license for free?  

Hardware dongles are not intended to be repaired/replaced. Innovyze is happy to offer like for like licenses to move you from hard dongles to Thales licenses, free of charge.

I have already utilized all the opportunities of permission transfer in a year, can this be increased?

No. If you need to move a license more than four times between machines, then it is possible that you are not using the right type of license for your need, and it is therefore recommended that you use a floating license. Please contact our Technical Support to help you sort out this issue.

Will the old licensing still work throughout the migration process, and is there a grace period to decommission the old licenses?

Yes, the old licensing will continue to work throughout the migration process, and you can leave the old licensing up for 60 days while you work to get everyone on latest versions and verify that everything works. Once everything is confirmed working or after the 60 day grace period, you should deactivate the old licenses and provide deactivation keys as proof, as well as return any dongles or hardware associated with the old licenses.