The security software Cylance appears to block the Innovyze License Administrator from running and displays an error dialog. These files are required to make the Innovyze licensing work, and are key files to the proper operation of the Innovyze License Administrator.
To resolve this issue the following files must be whitelisted within Cylance:
| Filename |
|---|
| apidsp_windows.dll |
| apidsp_windows_x64.dll |
| hasp_net_windows.dll |
| hasp_net_windows_x64.dll |
| hasp_rt.exe |
| hasp_windows_80318.dll |
| hasp_windows_x64_80318.dll |
| haspvlib_80318.dll |
InnovyzeLicenseAdministrator.exe |
The following file should also be whitelisted if floating licenses are being used:
| Filename |
|---|
| sntlcloudps_innovyzeltd.exe |
Please contact your Cylance administrator to carry out this operation. Please contact Cylance to report this as false positive.